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FAQ

General: What is a RouDem?

Many have heard of a directional antenna that you have to manually rotate toward an operator base station. Many have also heard of systems in which you can transform 3G, 4G and 5G to a WiFi hotspot. MiWire took these components, and made it intelligent. We invented an auto-rotating, directional antenna with a built-in modem and advanced software algorithm. 


And how does this differentiate to standard options? With the auto-rotating directional antenna we avoid users needing to be experts to find the best operator base station and manually point the antenna towards it. With the built-in modem, we avoid signal loss in cables. And with the advanced software algorithm we made our RouDem intelligent: it scans and memorizes the network infrastructure, so when changes in the network are made, it automatically connects to another base station. 

 

We hold three different patents on this invention, and it ensures that people living and working at the edge of the mobile network with no alternatives to gain internet access, do not have to suffer from slow data speed.

General: What is the connection between MiWire, SeaWire and GlobalWire?

MiWire is our company name, and it also became our first brand. The MiWire brand holds our land-based solutions, which was our first product line and mainly fixed installations. Our SeaWire brand was then developed from the land-based solutions. First, we needed to improve the RouDem to a IPX6 rating for it to withstand the environment of the sea. We further developed the hardware and the software systems, thus enabling the RouDem to become more dynamic for the constant mobile use all around the world. To support this, we developed the GlobalWire data subscription, which is a subscription for a SIM-card with operators all around the world, which is ideal for a seafarer.

General: Your company name is MiWire, but your brand name is also MiWire - why?

When we started our company, we chose the name MiWire. The name MiWire stems from the words “my” and “wire”, which refers to the symbolism of taking ownership over your connection. This was still the case when we launched our first product: the MiWire RouDem. At the time, we did not know the future and how our company expanded, so we used the same name for our land-based brand throughout every new brand launch.

General: How do I know the solutions are for me?

You know the solutions are for you, when a fast and stable internet connection is important for your personal or professional life. When you live or work at the edge of the mobile network coverage. When you constantly have a bad internet connection, no matter how much you do to improve. MiWire offers you cost-efficient solutions that provide fast and stable internet connection - wherever you are. Simple as that.

General: What internet speed can I gain with your solutions?

Unfortunately, we cannot answer this question, as it has many variables. Due to the fact that we utilize the mobile network, it depends on operator coverage, base station location, line of sight etc. However, we can ensure up to 10x faster internet speed. If you write us an e-mail on info@miwire.net, we can check the possibilities of data speed.

Purchase: MiWire and SeaWire: How do I know if I need a RouDem solution or a Pro solution?

When deciding whether you need a single unit solution or a pro solution with a two unit configuration + a control unit, you need to consider a few things. First of all, the more people who will use your internet connection, the bigger capacity is needed. The more units you have, the bigger capacity you can gain. If your internet connection can never fluctuate, for example when the RouDem needs to connect to a new base station, you need an extra unit for redundancy. Here you can insert SIM-cards from two different operators, thus gaining redundancy. Further you can also achieve redundancy by connecting fiber or satellite connection to the Pro’s control unit. In short, for medium to big corporations, it is a good idea to choose a Pro version.

Purchase: MiWire and SeaWire: How to get started?

Are you considering a purchase of our solutions? Then here is how you do:

  • Check our dealer map to find a dealer near you. 
  • Consider your data subscription for the solutions. We offer affordable options for land, and for sea we have developed a global SIM-card. Click here to check out Globalwire.
  • Consider if you need more accessories than included in the package. The package does not include cable, a pole for mounting, or external IT equipment such as router, switch and WiFi access points. You can read more about what you’ll need on the product sites. 
  • Are you handy? Then please see the installation videos on the product site or download the user guide. Do you need an installer? If an installer is needed, please see what our dealers offer. 
  • Get online and enjoy!
Purchase: MiWire and SeaWire: How to get online?

You need to carefully place the micro SIM card in the RouDem’s SIM card slot. Afterwards you need to pass the cable through the mounting bracket cable gland and seal the mounting bracket on the unit. Install as high as possible. Connect the Ethernet cable from the RouDem to the power supply, and turn on the RouDem. The RouDem will then scan the network, and once it turns green, you are connected. Voila!

Purchase: MiWire and SeaWire: How to connect to the User Interface

MiWire user interface presents an overall status of the RouDem and allows the user to configure WiFi and network related settings, see SIM card information and perform device commands. You can only access the user interface if you are connected to a MiWire related network either by WiFi or cable. Open MiWire user interface by entering the IP address of the RouDem in a web browser. Read more in the user guides found on the product sites.

Purchase: MiWire and SeaWire: How to restart/reboot the RouDem

There are several ways to reboot the RouDem since in some cases it is not possible to turn off the RouDem by pushing the on/off button. It is not possible to reboot the RouDem by removing the power supply because the RouDem is also battery powered.

  • If the RouDem is easily accessible: press the on/off button. Turn it off and wait until the LED in the on/off button stops flashing. Then turn it on again.
  • If the RouDem is installed so that you cannot reach the on/off button: 
    • Reboot via the user interface: reboot the RouDem via the MiWire user interface by pressing reboot on the Admin page. Connect to the user interface with WiFi or via a cable from the PoE adapter to a PC. 
    • Reboot via the power supply: If this does not work, then take the RouDem cable out of the PoE adapter and then put it back in again. Repeat three times, after which the RouDem will turn on automatically.
Purchase: MiWire and SeaWire: How to set up RouDem with an external router/WiFi access point

Your solutions can be connected to external WiFi systems. The second LAN port in the RouDems power supply can be connected to routers, WiFi access points and a Switch if needed. If you have a Pro system, you need to do this from the control unit/BDU.

Purchase: MiWire and SeaWire: How to turn off the LED

You can turn off the LED in the user interface. 

  1. Log into MiWire User Interface
  2. Tap SIM
  3. Go to the LED settings and select a value to define the brightness of the external LED.
Purchase: GlobalWire: How much data do I need?

Data allowance is an important part of a wireless device and therefore it is vital that you have enough monthly data to accommodate your needs. To help you get a handle on how much data you might need we have covered some of the common data devouring activities and how many megabytes they use. The list shows what the average data use per hour are for different online activities:

 

Web browsing/Social media: 20-120MB

Instant messaging: 50MB

Email: 1-100MB (depending on attachments)

Video streaming: 250 MB

Video calling: 200-300MB

Purchase: GlobalWire: Where can I use the Globalwire solution?

The name almost says it all - the solution covers globally. Countries are bundled into groups, according to the cost. You buy monthly data bundles to your subscriptions for each of the groups. See more information in the price lists.

Troubleshooting: The LED on RouDem lights green but I have no internet connection
  • Connect directly to the RouDem
    • To explore where the problem occurs you must connect directly to the RouDem either by the WiFi hotspot or via cable in order to avoid any interference. If there is an internet connection when you connect directly to RouDem via the WiFi hotspot or via cable the problem is in our local network set up. If there is no internet connection when you connect directly to RouDem via WiFi hotspot or via cable the problem is concerning RouDem. 
  • Data subscription
    • Check whether your data subscription is active.
  • APN settings
    • Check whether the APN has been set automatically. 
  1. Log into the user interface
  2. Check the Network status on the status page
  3. If the status states the name of the operator, the APN settings have been set automatically. If the status does not state any name or states ‘---Nop’ the APN settings have not been set correctly. Please read the section below to solve the APN settings issues.

If you're having problems accessing mobile data via RouDem - especially if you've got a new SIM card or it is the first time you use RouDem, there could be a problem with the configuration of your internet settings. In most cases, if you have a working SIM card and an active mobile plan, these settings should be automatically sent to your RouDem by your carrier. If not, you'll need to make an adjustment to the Access Point Name (APN) in the settings to get online.

  1. Log into MiWire User Interface
  2. Tap Network
  3. Go to APN List dropdown
  4. Choose MyDefinedAPN
  5. Enter Network APN, APN Username & APN Password for the specific operator.
  6. Tap Save
Troubleshooting: The LED on RouDem lights red

SIM card detection

  1. Log into the user interface
  2. Check the SIM status on the status page
  3. If the status shows a number the SIM card has been detected, if the status is ‘not detected’ this might be the cause for the RouDem not to get online. If the SIM card is not detected you can try to replace the SIM card and/or turn the RouDem off. If this still does not solve the problem you must contact your dealer.

Data subscription

  • If the SIM card is detected but the RouDem is still not online you must check whether your data subscription is active.
Troubleshooting: RouDem will not turn on
  • Check whether the RouDem is powered/charging when it is connected to the power supply. The PoE power supply charges when the LED on the PoE power supply lights green when it is plugged into a power outlet. If it does not light green the PoE power supply is out of order and the RouDem cannot charge. Please contact your dealer. 
  • If your RouDem is connected to a control unit check whether the RouDem is charging by accessing the user interface and check the battery status on the status page.
  • Check whether the cable in the RouDem and the cable in the power supply is placed correctly.
Troubleshooting: I experience an unstable/slow internet connection with my MiWire solution

There can be many reasons why you are experiencing an unstable or slow internet connection. First you can try to reboot the RouDem and connected network equipment to see if that solves the problem.

If a reboot is not the solution to the problem, you have to dig deeper into the problem by considering these questions before reaching out to our support:

  • Which WiFi are you connected to?
    • Check whether you are connected to RouDem’s WiFi hotspot or another local WiFi network. It is important that you are connected to the WiFi network with the strongest signal. The range of the WiFi signal is depending on the WiFi router's quality and the obstacles the signal has to pass through like walls, and etc. If you are experiencing that the range of the WiFi connection is not satisfying you must extend the WiFi network by adding WiFi access points.
  • Is there a pattern to when you experience instability? 
    • It is valued if you are able to due to peak hours in the mobile network there might be variations in the connection because there are more users on the mobile network who have to share the same capacity. If there is a pattern in when it happens, it may be an idea to point the antenna in a different direction to see if that solves the problem for long term use.
  • Check if the RouDem’s WiFi hotspot and a possible local WiFi network is using the same WiFi channel?
    • Sometimes RouDem’s WiFi hotspot and another local WiFi network conflict because they use the same WiFi channel. RouDem is by default set to automatically choose a WiFi channel that is not used but sometimes there might occur conflicts anyway. You can choose another WiFi channel by accessing the WiFi settings in the user interface.
  • How many users are using the connection?
    • If there are many users using the same connection there can occur instability because the amount of users has exceeded the limit of available capacity. The limit for how many users that can be online at the same time depends on how much data that is available. Eg. if you have 20 Mbit/s, where you are four people streaming and using 5 Mbit/s each, then there is no more data available.
Troubleshooting: I experience an unstable/slow internet connection with my SeaWire solution

There can be many reasons why you are experiencing an unstable or slow internet connection. First you can try to reboot the RouDem and connected network equipment to see if that solves the problem.

If a reboot is not the solution to the problem you have to dig deeper into the problem by considering these questions before reaching out to our support:

  • Which WiFi are you connected to?
    • Check whether you are connected to RouDem’s WiFi hotspot or another local WiFi network. It is important that you are connected to the WiFi network with the strongest signal. The range of the WiFi signal is depending on the WiFi router's quality and the obstacles the signal has to pass through. If you are experiencing that the range of the WiFi connection is not satisfying you must extend the WiFi network by adding WiFi access points.
  • Is there a pattern to where/when you experience instability? 
    • It is valued if you are able to 
  • How many users are using the connection?
    • If there are many users using the same connection there can occur instability because the amount of users has exceeded the limit of available capacity. The limit for how many users that can be online at the same time depends on how much data that is available. Eg. if you have 20 Mbit/s, where you are four people streaming and using 5 Mbit/s each, then there is no more data available.
Troubleshooting: I suddenly lost my internet connection

Data subscription

  • Check whether you are out of data.

Battery level

  • Check whether the RouDem is charging. The PoE power supply charges when the LED on the PoE power supply lights green when it is plugged into a power outlet. If it does not light green the PoE power supply is out of order and the RouDem cannot charge. Please contact your dealer. 
  • If your RouDem is connected to a control unit check whether the RouDem is charging by accessing the user interface and check the battery status on the status page. If it is not charging, please contact your dealer.

Disruptions to the mobile network in your area

  • Check whether there are disruptions to the mobile network in your area. You can check out the specific mobile operators website for disruptions. There is often an expected downtime informed so you know what to deal with.
Troubleshooting: I can’t access the user interface
  • Make sure your computer is connected to RouDem via a cable (ethernet) or WiFi.
  • Make sure your computer is configured to automatically retrieve an IP address and DNS server address.
  • Restart your browser or try using a different browser.
  • If possible, try using another device with WiFi (smartphone, tablet, etc.). 
  • Forgot password, please contact our support

Find our dealers

MiWire
SeaWire & GlobalWire
MiWire/SeaWire & GlobalWire

If there are no dealers in your area, please contact us.

Diplomvej 381
2800 Kongens Lyngby
Denmark
+ 45 82 820 820
info@miwire.net
MiWire Group ApS, DK44555395

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